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Hospitality From Within


This book explores the nuances of service, what it means to form real connections with guests and colleagues, and provides the emotional framework to effectively build these relationships.

Whether you are a seasoned professional, starting off your career in hospitality, or are in a different industry and hoping to enhance your service standards, this book is intended to inspire and educate readers on how to think deeper about hospitality.

A great gift for GMs, employees, colleagues, and more!

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Anthony Melchiorri
Founder of Argeo Hospitality

Sarah talks about hospitality in a way I have never heard anyone talk about it before. This is not a hotel book, it transcends the hotel business and taps into the real spirit and essence of hospitality.

Bashar Wali
Founder + CEO of This Assembly

Sarah knows, firsthand, what it means to welcome people into our hotels, as she's done for years. Grab a seat, a cup of local coffee, and take notes.

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